Welcome to Astra Ventures Trade Ltd. We are committed to providing you with a seamless shopping experience. This Shipping and Return Policy explains how we handle the delivery of your orders and the process for returning products. By placing an order on our website, you agree to the terms and conditions outlined in this policy.
2. Shipping Policy
Once you place an order on our website, you will receive a confirmation email at the email address you provided during the checkout process. This email will include details of your order, such as the products ordered, the total amount charged, and the shipping address.
3. Shipping Methods
Standard Shipping: We offer standard shipping for all orders. Standard shipping times vary depending on your location and the shipping method selected during checkout.
Express Shipping: For an additional fee, we offer express shipping options. Express shipping times are typically 20-40 business days, depending on your location.
4. Shipping Costs
Shipping costs are calculated based on the weight and dimensions of your order. The exact shipping cost will be displayed during the checkout process.
5. Delivery
Delivery Address: Ensure that the delivery address you provide during checkout is accurate and complete. We are not responsible for any delays or issues resulting from incorrect or incomplete delivery addresses.
Tracking Information: You will receive a tracking number via email once your order has been shipped. You can use this tracking number to monitor the status of your delivery.
6. Return Policy
Return Period: You have 14 days from the date of delivery to return any item purchased from our website. The item must be unused, in the same condition as when you received it, and in its original packaging.
Exclusions: Certain items, such as personalized or custom-made products, may not be eligible for return. This will be clearly indicated on the product page.
7. Return Process
Return Request: To initiate a return, please contact our customer service team at [email protected]. Provide your order number and the reason for the return.
Shipping Costs: The cost of returning the item is your responsibility unless the return is due to our error (e.g., incorrect item sent, item damaged during shipping). In such cases, we will reimburse you for the return shipping costs.
8. Refunds
Refund Process: Once we receive your returned item and it has been inspected, we will process your refund. The refund will be issued to the original payment method used for the purchase.
9. Exchanges
Exchange Process: If you wish to exchange an item for a different size, color, or product, please contact our customer service team to initiate the exchange process. You will need to return the original item and place a new order for the desired item.
Exchange Costs: The cost of returning the original item and shipping the new item is your responsibility unless the exchange is due to our error.
10. Contact Information
If you have any questions or need assistance with your order, shipping, or return, please contact our customer service team at: